For your business
Google review analysis for hotels and B&Bs
Guests write long reviews about their stay, and the same few things decide the stars: a clean room, a good night's sleep, a friendly welcome and a good breakfast. ReviewTreats reads them all and tells you which of these to work on first.
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What hotel and B&B guests write about most
- Cleanliness of the room Bathrooms, bedding and the little corners. One hair in the shower can cost a star, so reviews tell you exactly where to look.
- Sleep and noise Street noise, thin walls, the mattress, curtains that let in light. Guests are very specific about why they slept badly.
- Breakfast Fresh, warm, enough choice, the right times. For many guests breakfast is the memory they take home.
- Welcome and staff Check-in, local tips, help with luggage. Friendly staff are named in the best reviews.
- Arrival information Parking, key collection, late arrival. Unclear instructions before arrival are an easy fix that comes back in reviews.
Action points a hotel or B&B could get
Examples. Your list comes from your own reviews.
- Add a second check of the bathroom before every arrival
- Offer a quiet room at booking, guests on the street side mention traffic noise
- Send parking and key instructions in the confirmation email
Questions from owners
ReviewTreats reads your Google reviews. They are often the first thing new guests see when they search for you, so improving them pays off quickly.
Yes. Suggested replies are written in the language you use ReviewTreats in, English or Dutch, and you can change every word before posting.
On a paid plan your reviews are read again every week, so the list follows what guests are saying now.
See what your own reviews say
Type your business name. In about 30 seconds you see what to fix first and what customers love.
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