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Google review analysis for cafés
In a café, small things decide the review: how long the queue is, whether the coffee is hot, whether there is a seat by the window. ReviewTreats reads your Google reviews and tells you which of those small things matter most for you, in order.
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What café guests write about most
- Coffee and drinks Taste, temperature and consistency. A review that says 'the second cup was different' is worth more than ten that say 'nice coffee'.
- Speed at the counter The morning rush is where most stars are lost. Reviews show which hours and which steps slow guests down.
- Seating and atmosphere Enough seats, comfortable chairs, music volume, Wi-Fi and sockets. Guests who stay to work write about this a lot.
- Friendliness A greeting, a name on the cup, a smile when it's busy. Guests notice, and they write it down.
- Cleanliness and toilets Sticky tables and toilets on a busy afternoon come back in reviews more than owners expect.
Action points a café could get
Examples. Your list comes from your own reviews.
- Add a second person at the counter between 8:00 and 10:00 on weekdays
- Check the toilets every hour on Saturday afternoon
- Put the Wi-Fi password on the table cards, guests keep asking for it
Questions from owners
Yes. Every topic gets a score from 1 to 5 that you can follow month by month. Mark an action as done and check later whether that score went up.
You need at least 3 reviews. The free check shows you straight away what it can already see in yours.
No. It works in your browser on your phone or computer. You only connect your Google listing once.
See what your own reviews say
Type your business name. In about 30 seconds you see what to fix first and what customers love.
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